jili50 Privacy Policy

1. Information We Collect

jili50 collects personal information that is necessary to provide you with a secure, personalized gaming experience and to comply with legal obligations under Philippine law, including anti-money laundering regulations and responsible gaming requirements enforced by the Philippine Amusement and Gaming Corporation (PAGCOR).

Information You Provide Directly:

• Account Registration Data: When you create a jili50 account, we collect your full legal name, date of birth, residential address in the Philippines, email address, mobile phone number, username, and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) requirements, we collect copies of government-issued identification documents such as a Philippine driver's license, passport, SSS ID, UMID, PhilHealth ID, or postal ID, along with proof of address documents (utility bills or bank statements).
• Payment Information: When you deposit or withdraw funds, we collect your payment method details, including GCash account numbers, PayMaya wallet IDs, bank account numbers (BPI, BDO, Metrobank), and transaction histories.
• Communications: When you contact jili50 customer support via live chat, email, or Messenger, we collect the content of your messages, attachments, and associated metadata to provide assistance and maintain a record of support interactions.
• Responsible Gaming Preferences: If you set deposit limits, cooling-off periods, or self-exclusion arrangements, we record these preferences to enforce them across your account.

Information Collected Automatically:

• Gaming Activity: We log all gameplay activity including games played, bet amounts, wins and losses, bonus usage, and session durations to maintain accurate account balances and detect unusual patterns that may indicate fraud or problem gambling.
• Device & Technical Information: We collect your IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, and preferred language settings.
• Geolocation Data: We may collect approximate location data (city or region level) based on your IP address to ensure compliance with jurisdictional restrictions and to tailor services to Filipino players.
• Cookies & Similar Technologies: jili50 uses cookies, local storage, and similar tracking technologies to maintain your login session, remember your preferences, and analyze site usage patterns. See Section 3 for full details.

2. How We Use Your Data

jili50 uses your personal information exclusively for the following lawful purposes:

• Account Management: To create, maintain, and secure your jili50 account; to authenticate your identity when you log in; and to provide customer support.
• Transaction Processing: To process deposits, withdrawals, and payment transactions; to maintain accurate account balances; and to generate transaction receipts and statements.
• Regulatory Compliance: To verify your age (21+ requirement under PAGCOR rules); to conduct KYC and anti-money laundering (AML) checks; to maintain records required by Philippine gaming regulators; and to report suspicious transactions to the Anti-Money Laundering Council (AMLC) when legally required.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, unauthorized account access, bonus abuse, collusion, money laundering, and other violations of our Terms and Conditions.
• Game Integrity: To monitor gameplay for fairness and to investigate disputes or suspected manipulation of game outcomes.
• Responsible Gaming Enforcement: To enforce deposit limits, session reminders, cooling-off periods, and self-exclusion arrangements that you have set on your account.
• Service Improvement: To analyze aggregate usage patterns and improve the jili50 Platform's performance, user experience, and game offerings.
• Marketing & Promotions: To send you promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers — only if you have opted in to receive such communications (see Section 8).
• Legal Obligations: To respond to lawful requests from Philippine law enforcement, courts, or regulatory authorities; and to comply with our legal and contractual obligations.

3. Cookies & Tracking Technologies

jili50 uses cookies and similar technologies to enhance your experience and maintain platform security. A cookie is a small text file stored on your device that allows the website to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for core functionality such as logging in, maintaining your session, and processing payments. These cookies cannot be disabled without severely impacting your ability to use jili50.
• Functional Cookies: Remember your preferences such as language settings, preferred game filters, and display options.
• Analytics Cookies: Collect anonymous usage statistics to help us understand how players interact with the Platform and identify areas for improvement.
• Security Cookies: Detect unusual login patterns, prevent unauthorized access, and protect against fraud and security threats.

Most web browsers accept cookies by default. You can adjust your browser settings to refuse all cookies or to alert you when a cookie is being set. However, disabling cookies may prevent you from accessing certain features of jili50, particularly those requiring a logged-in session.

jili50 does not use third-party advertising cookies or tracking pixels that follow you across other websites. We respect your privacy and limit cookie usage to what is strictly necessary for providing our services.

4. Data Sharing & Third Parties

jili50 does not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We share your data only in the following limited circumstances:

• Game Providers: When you play games on jili50, certain gameplay data (username, bet amounts, game outcomes) is shared with our licensed game providers (Pragmatic Play, Evolution Gaming, JILI Games, PG Soft, etc.) solely for the purpose of facilitating gameplay, maintaining game integrity, and calculating progressive jackpots.
• Payment Processors: When you deposit or withdraw funds, your payment information is securely transmitted to our third-party payment processors (GCash, PayMaya, bank networks) to complete the transaction. jili50 does not store your full credit card numbers or bank account passwords.
• KYC Verification Partners: We may share your identity documents with specialized third-party KYC verification services to confirm your age and identity in compliance with PAGCOR regulations.
• Regulatory Authorities: We are legally required to share certain data with Philippine gaming regulators (PAGCOR), tax authorities (BIR), and the Anti-Money Laundering Council (AMLC) upon lawful request or as part of routine regulatory reporting.
• Law Enforcement: jili50 will disclose personal information to Philippine law enforcement agencies or courts if required by a valid subpoena, court order, or search warrant.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

All third-party service providers with access to jili50 player data are contractually bound to maintain the confidentiality and security of that data and to use it only for the specific purposes for which it was disclosed.

5. Paymen t Data Security

jili50 takes the security of your financial information extremely seriously. All payment transactions processed through the Platform are protected by the following measures:

• SSL/TLS Encryption: All data transmitted between your device and jili50 servers is encrypted using 256-bit SSL/TLS protocols, ensuring your payment details cannot be intercepted in transit.
• PCI-DSS Standards: jili50 and our payment processing partners adhere to Payment Card Industry Data Security Standard (PCI-DSS) requirements for handling cardholder data.
• No Full Card Storage: jili50 does not store your full credit or debit card numbers on our servers. Card payments are tokenized through our payment processors, meaning only a secure token — not your actual card number — is retained.
• Transaction Monitoring: All deposits and withdrawals are monitored in real time for suspicious activity, including unusually large transactions, rapid cycling of funds, and patterns consistent with money laundering.
• Verified Payment Methods Only: Withdrawals are processed only to payment accounts registered and verified in your own name, preventing unauthorized redirection of funds.

Despite these protections, no method of electronic transmission or storage is 100% secure. jili50 encourages all players to use strong, unique passwords, enable two-factor authentication, and immediately report any suspicious activity on their account to our support team.

6. Data Storage & Retention

jili50 stores your personal data on secure servers located within data centers that maintain industry-standard physical and digital security controls, including access controls, intrusion detection systems, and regular security audits.

We retain your personal information for the following periods:

• Active Account Data: Retained for the duration of your account registration and for a period of five (5) years following account closure, to meet our obligations under Philippine anti-money laundering laws and gaming regulations.
• Transaction Records: Deposit, withdrawal, and gameplay transaction logs are retained for a minimum of five (5) years to satisfy regulatory reporting and audit requirements.
• KYC Documents: Identity verification documents are retained for five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Records: Correspondence and support ticket histories are retained for three (3) years from the date of the most recent interaction.
• Marketing Preferences: Records of your marketing consent and opt-out history are retained indefinitely to demonstrate compliance with communications regulations.
• Inactive Account Data: Accounts with no login activity for 24 consecutive months will be flagged for anonymization. You will be notified by email before anonymization occurs and given the opportunity to reactivate your account.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymized in accordance with best practices for data disposal.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by jili50:

• Right to Be Informed: The right to know what personal information jili50 collects about you, how it is used, and with whom it is shared — this Privacy Policy fulfills that obligation.
• Right of Access: The right to request a copy of the personal data jili50 holds about you, including your account details, transaction history, and KYC documents on file.
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal information. You may update most personal details directly through your account settings dashboard.
• Right to Erasure / Right to Be Forgotten: The right to request deletion of your personal data, subject to our legal obligations to retain certain records. Requests will be fulfilled within 30 days where not precluded by law.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all rights requests within fifteen (15) business days of receipt. Identity verification may be required before we can process certain requests.

8. Marketing Communications

jili50 may send you promotional communications — including emails, SMS messages, and in-app notifications — about new games, bonuses, seasonal promotions, and platform updates. We will only send you marketing communications if you have explicitly opted in to receive them during registration or through your account settings.

You have the right to opt out of marketing communications at any time using any of the following methods:

• Clicking the "Unsubscribe" link at the bottom of any marketing email sent by jili50.
• Updating your communication preferences in the Notifications section of your jili50 account dashboard.
• Replying "STOP" to any SMS marketing message sent from jili50.
• Contacting our support team via live chat or email and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not affect transactional messages — jili50 will continue to send you essential account notifications such as deposit confirmations, withdrawal approvals, security alerts, and updates to our Terms and Conditions or Privacy Policy that are necessary for the administration of your account.

jili50 does not share your contact information with third-party advertisers or marketing agencies for the purpose of sending you their promotional materials.

9. Children's Privacy

The jili50 Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. jili50 does not knowingly collect, process, or store personal information from persons under the age of 21.

Age verification is a mandatory step in the jili50 account registration and KYC process. Accounts that are found to belong to individuals under the age of 21 will be immediately closed, all funds will be returned to the verified payment source, and the matter may be reported to relevant authorities if the circumstances warrant.

If you are a parent or guardian and you believe that a minor has registered on jili50 or provided personal information without your consent, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action within 48 hours of receiving your report.

10. Security Measures

jili50 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure:

• End-to-End Encryption: All data in transit is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): Players can enable SMS-based 2FA on their accounts, adding an additional layer of protection against unauthorized login attempts.
• Firewall & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDS/IPS) that monitor for and block suspicious network traffic.
• Regular Security Audits: jili50 conducts regular vulnerability assessments and penetration testing of our Platform to identify and remediate security weaknesses before they can be exploited.
• Access Controls: Access to player personal data by jili50 staff is strictly limited on a need-to-know basis. Staff with access to sensitive data undergo background checks and receive mandatory data privacy training.
• Data Breach Response: jili50 maintains a documented data breach response plan. In the event of a data breach affecting your personal information, we will notify you and the National Privacy Commission within 72 hours of discovery, as required by Philippine law.

11. International Data Transfers

jili50 primarily stores and processes your personal data within servers located in data centers serving the Asia-Pacific region. However, due to the international nature of our game providers, payment processors, and technology infrastructure, your data may occasionally be transferred to and processed in countries outside the Philippines.

Where such international transfers occur, jili50 ensures that:

• The receiving country provides an adequate level of data protection as recognized by the National Privacy Commission of the Philippines.
• Appropriate contractual safeguards are in place between jili50 and the third-party recipient, including Data Processing Agreements (DPAs) that impose obligations consistent with Philippine data protection standards.
• The transfer is limited to the minimum amount of personal data necessary to achieve the stated purpose.

jili50 will not transfer your personal data to jurisdictions that do not provide adequate privacy protections without first implementing appropriate safeguards and, where required, obtaining your explicit consent.

12. Changes to This Policy

jili50 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or business operations. The most current version of this policy will always be available at jili50.cam/privacy-policy, with the effective date clearly indicated at the top of the document.

Where changes are material — such as significant changes to how we use your data or your rights — jili50 will notify you by email to your registered address at least fourteen (14) days before the changes take effect. For minor clarifications or non-material updates, we may update the policy without advance notice.

Your continued use of the jili50 Platform following any posted change to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the Platform and may close your account by contacting our support team.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jili50 handles your personal data, please reach out to us through any of the following channels:

• Email: [email protected] — for privacy inquiries, rights requests, and data breach reports. Responses within 24–48 hours.
• Live Chat: Available 24/7 directly on the jili50 website. Average response time: under 5 minutes.
• Messenger: Via the official jili50 Facebook page for general privacy inquiries.

For formal data subject rights requests — such as requests for access, correction, deletion, or portability of your personal data — please email our Data Protection Officer directly at [email protected] with the subject line "Data Privacy Request." Please include your full registered name, account username, and a clear description of your request. We will acknowledge receipt within 48 hours and provide a full response within fifteen (15) business days.

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines via the NPC's official complaint portal.